Telephone Operator Interview Preparation Guide
Download PDF

Telephone Operator Frequently Asked Questions in various Telephone Operator job Interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting

17 Telephone Operator Questions and Answers:

1 :: Tell me about yourself?

I am an energetic and extrovert person who enjoy human interaction. After graduating High school I started my first job as telephone operator at the JD Hospital, New Jersey. I have received several on the job vocational trainings as telephone operator and my total work experience sums up to almost 5 years.

2 :: Why should I hire you?

You should hire me because I am upbeat courteous, patient, good listener and a very good communicator. Well-versed in handling multiline telephone exchange systems, I also bring ample data entry and client database management skills. I possess very good auditory, iconic and mnemonic memory and am usually able to remember and reproduce long lists of words for a considerable period of time.

3 :: Suppose if you were asked for some information, would you prefer to write it down or explain verbally?

If the information is not too much for the other person to digest, I would prefer explaining it to them verbally since my presentation skills and ability to get the message through to the other person verbally are very good. I am however equally comfortable in writing the same if required.

4 :: Give us short account of your experience in operating equipment particular to the position of a telephone operator?

I have ample experience operating PBX machines, telephone exchanges, intercom and public address systems and fax machines.

5 :: Share difficult situation you faced? How did you handle it?

During the last year something went wrong with the database system and without the information it was not possible to process caller's requests and complaints. It took the technical department two days to fix the problem. Those two days were particularly difficult since customers called in all day and I could not cater for their requests. I used an apologetic tone, apologized verbally for the inconvenience and called each and every one back once the system was restored.

6 :: What according to you are duties of telephone operator?

Determining the caller requirements and providing the relevant information, forwarding calls to concerned department, updating customer database, filing caller complaints and processing them and sometimes, handling appointment scheduling.

7 :: Explain the difference between interpersonal and intrapersonal communication?

Interpersonal communication refers to clarifying what a person wants to communicate within his or her mind while interpersonal communication refers to communication that occurs between two individuals.

8 :: How would you do if client is asking about something you do not have knowledge of?

I would clearly tell them that the information they are seeking is not available with me. Then I will either direct them to the concerned person / source of information or will acquire the required information myself and get back to them later.

9 :: What kind of people you get along with best?

I am an easygoing person and usually get along well with everyone. I however find it easy to interact with people who are good listeners and effective communicators.

10 :: What computing skills do you have?

Ms Word, Email, Internet, MS Word, MS Powerpoint and MS Excell.