Tricky Tourism Hotel Interview Preparation Guide

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It can be explained as services, which cannot be seen, tested, felt heard or smell or measured before they are delivered and received by customer. For example, travel experience, trust, confidence, hospitality, satisfaction, etc.

To receive the service customer must be personally and physically present at the point of delivery. Customer cannot be separated from the point of delivery. Service is available at the Point of service Delivery (POD).

Perishable services are those services, which cannot be stored. Unused service of a particular day cannot be sold next day or in advance.

Adding value can be defined as adding extra item, image, product or service, which adds value to the product. For example a good-looking receptionist adds to the quality of hotel, a garnish on food adds to the value of the food. It can be service tool, service staff, environment, image of the owner or chef, etc. Travel agency adds value to the quality of hotel or vice versa.

To utilize village and villagers for the purpose of tourism. Tourism managed and operated by villagers for the villagers. Tourism managed and operated by villagers for the villagers.

Services are highly variable. The quality of service depends upon how, when where and who provides them. Each time customer receives different levels of satisfaction from the same level of service; same food gives different test to different people.

It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item.

Place, item, product, staff, service customer contact to receive service. It can be building, service environment, delivery items, staffs, follow travelers which they contact and receive positive or negative feelings.

Hospitality actually means, "taking care of guests in the best possible way".
★ Organizing, providing services and looking care after guests is included in it.
★ It means friendly and generous treatment of guests.
Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc.

These are those services which are already prepared but the customer receive it only when he wants. For e.g. room reservation, fast food, printed information, housekeeping service, etc.

This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.

Staffs who are not directly involved in providing service. Guests rarely interact with them.

Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.

Anything/object/activity, which attracts tourists and attach with it.

To convert the adventure into pleasure for the purpose of tourism business.

To bake a pie crust without the filling. Metal weights or
dried beans are typically utilized to keep the pastry from
bubbling.

it is dependence on u & ur organisation that how they find
me.

There are not many things different in me than others like
qualification,hobbies etc. but the difference in me that is
my "ATTITUDE" that cannot be same with anyone

American service usually is preplanned service,in other word
its also called coffee shop service,or e.g mac-donald
service

sake

Explain about the skills, experience and abilities that you have

If u r looking Professional then u shouldn't say yes i'll.
U have to ignore it.
If u r an average then u should say that yes i will.

Hospitality