Manager Call Center Question:

☛ 1) In this position you will need deliver feedback that is both good and sometimes not so good to people who were your peers. How do you plan to be able to give such feedback?
☛ 2) This position requires flexibility in shifts. How do you plan to maintain a good work-life balance?
☛ 3) What is the difference between a manager and a leader?
☛ 4) What are the key values of a leader, and how will you demonstrate them?
☛ 5) In general how do you make decisions?
☛ 6) What steps would you take to ensure your team members feel valued?
☛ 7) Give an example of a risk you decided to take. Why did you choose to pursue it?
☛ 8) What is an example of a creative solution to an unexpected situation when your leadership skills were needed?
☛ 9) In what ways have you acted as a mentor to a coworker?
☛ 10) How would you keep each member of your team involved and motivated?
☛ 11) What are your past faults as a leader?
☛ 12) What is an example of how you handled a situation where you and a coworker did not agree?