Manager Call Center Question:

☛ How many people have you managed in the past?
☛ Describe your relevant call center experience.
☛ How would you familiarize yourself with our customers and product during your first week on the job?
☛ What interests you about being a call center manager for our organization?
☛ Describe your familiarity with call center equipment.
☛ What recruiting strategies worked well your previous company? What didn’t work so well?
☛ What do you typically include in new employee training?
☛ What would you do if your team was falling behind on performance standards? How would you fix it?
☛ How do you know how well your team is doing? What metrics do you look at?
☛ How would you get a team to collaborate on a new project in the face of tight deadlines?
☛ How would you resolve a dispute between two colleagues?
☛ Describe a time a difficult customer call was escalated to your attention. How did you handle it?
☛ Describe your approach to disciplining employees.
☛ How do you motivate your team to meet their goals?