Manager Call Center Question:
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Can you tell us about a time when you had to handle a difficult customer?

Manager Call Center Interview Question
Manager Call Center Interview Question

Answer:

Surely they have a story to tell, presuming they came into this role with some customer service experience. It’s important to see what kind of story they choose to share. Ideally they’ll explain how they were ultimately the hero in an otherwise terrible customer interaction. That they went over and above to make the customer happy, and that their manager was thrilled with the outcome.

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Tell us what did you learn about customer service from your bad interaction?Explain me how do you ensure that the goals of your team are in line with the overall company goals?