Help Desk Specialist Interview Questions And Answers

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.

I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.

Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.

A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

I remain up-to-date regarding current trends and developments in the IT industry through internet, journals, books and acquaintances.

This oft-dreaded question actually isn’t that difficult to answer, despite how open-ended it leaves itself. If you’re pursuing a job in customer service, you need to know how to answer this with confidence and sincerity, even if customer service isn’t a career you love fundamentally and want to stick with for the rest of your life.

If it helps, think back on the last time you experienced amazing customer service. What did the person do that stood out to you? Now, channel that positive experience into a general principle. What do you hope to achieve with this job? Do you aspire to be as genuinely helpful and polite as the good customer service people you’ve dealt with in the past?

You probably don’t really care what operating system anyone prefers. However, you do care that anyone you hire knows about operating systems and is able to articulate why one or another is preferable.

Don’t just settle for “yes, of course!” – Ask why. Top help desk staff realize that the help desk ensures that company resources are available when customers and employees need them.

Outstanding help desk staff don’t rest until the client is satisfied, and they strive to analyze the situation for clues on how they can prevent similar customer dissatisfaction in the future.

I have always found the challenges associated with help desks to be the driving force behind my work prowess. Working in a help desk capacity means that I can work in an information technology capacity, while not getting too involved in the technicalities of the work, and indulge in problem-solving and troubleshooting work, which I enjoy immensely!

When you bring smile on tense face of your customer by helping them and by solving their problems, it is the best thing that I enjoy during job. So, customer satisfaction is the best thing that I like most in my job.

Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.

A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.

As far as I get another day off in place of weekend, I don’t have any problem in doing weekend Job.

Based on the priority, I will schedule my work and assignment accordingly.

IT and computer knowledge would be an additional assets for an helpdesk associate, and evencompany can take a help of computer software to minimize the workload and to communicate with the customer effectively.

ITIL stands for Information Technology Infrastructure Library. It is basically a predefined set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

There are a lot of good answers to this question. The important thing here is that the candidate mentions the needs of the users in his or her answer and not just the systems.

Many candidates will mention formal education or on-the-job skill training, which is fine. But a candidate who can identify a personal or professional situation in which he or she learned a valuable communication or service skill shows signs of being a top candidate due to their self-awareness.

Such situation is very common in a helpdesk job. This question is again put in-front of you to check your ability how you face the stressful situation.

To process your work quickly computer skills are very important these days. Computers not only make your work easy but also save your time and energy. I use internet, online books and other educational resource to upgrade my IT skills.

Explain him about your job responsibility in previous job citing few examples of customer handling and solving their problems.

The caps lock! Many customers make this mistake even though most modern operating environments prompt them when a caps lock is on. However, there are times when the customer has forgotten his password and we have to reset it and other technical problems associated with logging in.

This specific question, and questions like it, are highly personalized and designed to catch you off guard. It’s important to self-assess and be critical of your own flaws, and potential employers want to know that you can do both of these things, and learn from them. While no guide can’t answer this question for you, since everybody is different, it is good to know why this question is asked. If you aren’t somebody who is capable of analyzing their weaknesses, then you obviously aren’t capable of learning from mistakes. That’s what this question is really about.