Help Desk Specialist Interview Preparation Guide
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Help Desk Specialist Frequently Asked Questions in various Help Desk Specialist job interviews by interviewer. The set of questions are here to ensures that you offer a perfect answer posed to you. So get preparation for your new job interview

73 Help Desk Specialist Questions and Answers:

1 :: Explain me do you really think that company or organization really needs a helpdesk?

The key to run company effectively is that the resources are available and operational all the time, especially if it is an IT company. Helpdesk is necessary as it makes sure that resources are available for customer and also operational reasons.

2 :: Please explain what motivates you for the help desk assistant job?

I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.

3 :: Explain how you face the criticism?

Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.

4 :: Explain me what is the difference between helpdesk and service desk?

A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.

5 :: Explain me how do you keep your IT knowledge and skills up to date?

I remain up-to-date regarding current trends and developments in the IT industry through internet, journals, books and acquaintances.

6 :: Can you explain me what is good customer service?

This oft-dreaded question actually isn’t that difficult to answer, despite how open-ended it leaves itself. If you’re pursuing a job in customer service, you need to know how to answer this with confidence and sincerity, even if customer service isn’t a career you love fundamentally and want to stick with for the rest of your life.

If it helps, think back on the last time you experienced amazing customer service. What did the person do that stood out to you? Now, channel that positive experience into a general principle. What do you hope to achieve with this job? Do you aspire to be as genuinely helpful and polite as the good customer service people you’ve dealt with in the past?

7 :: Explain what operating system do you prefer and why?

You probably don’t really care what operating system anyone prefers. However, you do care that anyone you hire knows about operating systems and is able to articulate why one or another is preferable.

8 :: Tell me does this company need a help desk?

Don’t just settle for “yes, of course!” – Ask why. Top help desk staff realize that the help desk ensures that company resources are available when customers and employees need them.

9 :: Tell me what do you do if a customer isn’t satisfied with your service?

Outstanding help desk staff don’t rest until the client is satisfied, and they strive to analyze the situation for clues on how they can prevent similar customer dissatisfaction in the future.

10 :: Explain me what made you decide that you wanted to work in a help desk capacity?

I have always found the challenges associated with help desks to be the driving force behind my work prowess. Working in a help desk capacity means that I can work in an information technology capacity, while not getting too involved in the technicalities of the work, and indulge in problem-solving and troubleshooting work, which I enjoy immensely!