Customer Sale Representative Interview Questions And Answers

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Strengthen your Customer Sale Representative interview skills with our collection of 42 important questions. Each question is crafted to challenge your understanding and proficiency in Customer Sale Representative. Suitable for all skill levels, these questions are essential for effective preparation. Don't miss out on our free PDF download, containing all 42 questions to help you succeed in your Customer Sale Representative interview. It's an invaluable tool for reinforcing your knowledge and building confidence.

42 Customer Sale Representative Questions and Answers:

Customer Sale Representative Job Interview Questions Table of Contents:

Customer Sale Representative Job Interview Questions and Answers

1 :: How to keep up to date on your target market?

Even if the target market of their last job is totally different than that of the one they're interviewing for, this will show you their ability to find and keep up to date with relevant trade publications and blogs.

2 :: Explain something to me?

While this technically isn't a question, it's important to assess whether the candidate has a helpful demeanor.

3 :: What is worse, not making quota every single month or not having happy customers?

Depending on your company's goals, either answer could be the right one. But beware of reps who will prioritize quota over truly giving customers what they need -- or withholding from them what they don't.

4 :: What is your least favorite part of the sales process?

If their least favorite part is the most important part at your company, that's probably a red flag. This question can also alert you to weak areas.

5 :: Tell me who are you most comfortable selling to and why?

Listen for whether they answer with a description of an ideal buyer, or a particular demographic with no tie-in to the buying process. Depending on your product or service, the second type of response might pose a problem.

6 :: Can you please tell me what motivates you?

Money, achievement, helping customers, being #1 -- there are a lot of potential answers to this question. What makes a good answer vs. a bad one will hinge on your company culture. For instance, if teamwork is paramount within your sales team, a candidate who is driven by internal competition might not be a great fit.

7 :: What are three adjectives a former client would use to describe you?

Listen for synonyms of "helpful," as a consultative approach is becoming increasingly important in modern sales.

8 :: How to keep a smile on your face during a hard day?

Appraise the person's attitude towards rejection. Do they need time to shake off an unpleasant conversation? Or do they bounce back immediately?

9 :: How to approach a short sales cycle differently than a long sales cycle?

Short cycles call for reps that can close quickly, and long sales cycles require a much more careful, tailored approach. They're drastically different, and your candidate should recognize this.

10 :: Tell me have you ever had a losing streak? How did you turn it around?

Everyone has bad spells, so beware of someone who claims they've never experienced a downturn. Nothing's wrong with a temporary slump as long as the candidate learned from it.

11 :: Explain what do you think our company/sales organization could do better?

This sales interview question serves two purposes: it shows how much research the candidate did before meeting with you, and it demonstrates their creative thinking and entrepreneurial capabilities.

12 :: Tell me what made you want to get into sales?

Commission, while perhaps part of the motivation, is not a great response to this question.

13 :: If you were hired for this position, what would you do in your first month?

The answer to this question doesn't have to blow you away. However, the candidate should have some sort of action plan to get up and running. No matter how much training you provide, it's still smart to hire a self-starter when you can.

14 :: In your last position, how much time did you spend cultivating customer relationships vs. hunting for new clients, and why?

Certain companies and roles call for people better at farming or hunting, but look out for a person who performs one of these tasks to the exclusion of the other. Both are vital to selling well.

15 :: Explain what are some of your favorite questions to ask prospects?

Salespeople today should be asking questions more than making pitches. Open-ended questions that help a rep thoroughly understand a prospect's needs are as good as gold.

16 :: Tell me have you ever turned a prospect away? If so, why?

Selling to everyone and anyone -- even if a salesperson knows it's not in the prospect's best interest -- is a recipe for disaster. Make sure your candidate is comfortable with turning business away if the potential customer isn't a good fit.

17 :: How to research prospects before a call or meeting? What information do you look for?

Neglecting to use LinkedIn to research clients is not a viable option in today's sales environment. Ensure that candidates are searching for personal commonalities in addition to professional information so they can tailor their communication as much as possible. Looking into company trigger events would be the cherry on top.

18 :: What role does content play in your selling process?

Again, it's not necessarily a deal breaker if the salesperson doesn't actively share and engage with content on their social media accounts, but they should at least want to start doing so.

19 :: What role does social media play in your selling process?

Social selling is becoming more important in all industries. If the candidate has not used social channels to research prospects or look for leads in the past, make sure they have a willingness to learn.

20 :: Tell me have you ever asked a prospect who didn't buy from you to explain why you lost the deal? What did they say, and what did you learn from that experience?

Following up on deals to learn how to do better next time -- win or lose -- boosts the odds of winning in the future. A salesperson who takes the time to learn from both their successes and their failures will likely be a valuable addition to your team.

21 :: When to stop pursuing a client?

The right answer here will depend on your company's process, but in general, the more tenacious and persistent a rep is willing to be, the better. Trish Bertuzzi, founder of The Bridge Group, recommends six to eight attempts before throwing in the towel.

22 :: What is your opinion of the role of learning in sales?

Being thrown for a loop by this question is a sign that your candidate isn't a life-long learner, which is becoming increasingly important in sales.

23 :: What is your approach to handling customer objections?

Preparing to deal with objections instead of winging it is critical. Listen for evidence of a process.

24 :: What is your ultimate career aspiration?

Lack of growth opportunities was one of the top three reasons that would cause a salesperson to look for a new job, according to a survey from Glassdoor. If the candidate expresses a desire to pursue a career move your company can't provide, you might be interviewing again sooner than you'd like.

25 :: What is your take on collaboration within a sales team?

Collaboration might be less important at some organizations than others, but candidates who aren't willing to collaborate at all won't likely make pleasant coworkers, not to mention their uncooperative attitude will block knowledge sharing.