Front Desk Officer Interview Questions & Answers

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► By maintaining an appointment calendar and using Outlook or the company specific portal for managing correspondence
► Calling the respective personnel for the meetings/appointments confirmation and reminding the management about them
► Organizing the meeting/conference halls while making sure everything required is functional for example the projector
► Communicating and adjusting any particulars about the meetings (e.g. time/date) with consultation of the management will be another integral part of meeting coordination.

It is not possible to answer everything every time. If I do not know the answer to something, I simply ask the customer or visitor to wait so I can find out and provide him with the correct answer. I see no shame in asking help for something I do not know.

Working as a receptionist, one encounters many difficult situations. I must admit that I have felt burnt out many times during my seven year long career. But this is inevitable and one gets used to it after a while. To handle this, I try not to look too much into the situation and start afresh the next day. It always works.

I maintain a diary to manage daily appointments, the executive's travel schedule, organizing of conferences and meetings. I keep the whole record on PC as well. I use calendars and put up reminders to keep myself organized.

I used copier, scanner and fax machines. I'm quite competent in MS Office suite and always willing to learn about new software. Being fully computer literate I offer a typing speed of about 60 words per minute with minimum errors.

No job comes without stress. If you are a good organizer and planner you can manage things in an efficient way minimizing the levels of stress. Whenever I faced a stressful event or day I became more resilient and better able to handle the same situation next time, which helped me in meeting the deadlines. To beat work stress I relax and recharge myself for over the weekends.

Yes, VOIC stands for Voice over Internet Protocol. It is an inexpensive way to make phone calls using the internet. EPABX is a business telephone multiline exchange system. I have used both these systems in my previous company.

I am more comfortable working with coworkers. I get along well with other team members. I have good leadership skills and am able to motivate others. Having great attention to detail I am good at implementing office policies and procedures to the book and guiding others in the same. On the other hand, when the need arises, I can deal with things independently equally well.

Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients.

A receptionist gives out the first imprint of the company or organization so he or she should have a pleasant personality along with strong ability to deal with people from varied backgrounds in a polite and helpful manner. Time management and task prioritization are two core elements needed for the job. I have proficient organizational skills and I'm quite comfortable interacting with people. I also have good verbal and written communication skills which render me fit for this job.

Yes! I do believe in this. While I think that the cliché "first impression is the last impression" is a bit unfair, it fits where the professional world is concerned. People take one look at the reception area or have the first word with a receptionist and they make up their minds about the company. Since there is nothing personal here one has to comply with this rule.

I believe that good people and communication skills are the most important as a receptionist is always in contact with people. A receptionist must be comfortable when meeting people and answering questions especially where customers or visitors from diverse backgrounds are concerned.

I would want to be employed here in different capacities over the years. Since I don't see much chance of saturation, I am sure I would be here for a long time!

I believe that arguing with an irate customer is fruitless. I listen to them and try to work out a resolution. There was a particularly angry customer who demanded to see the manager of the company that I was working for. He barged in, banged his fist on my desk and yelled the place down. I asked him calmly if I could assist him and he said no. I requested him to sit down and lower his voice so I can understand his concern properly. He explained his predicament calmly, I took appropriate steps to resolve it and he went back calmly!

Yes! I can manage multi switch PABX.

By getting a print out of the employee list and marking their presence with time and date as soon as the arrive or by taking their signatures on it for verification and recording daily attendance on an excel sheet.

I possess ten-key typing ability and my typing speed is approximately 60 words per minute with accuracy.

Around 50lbs.

My work as a receptionist requires that I interact with the public on a constant basis. I enjoy it immensely as I get to know new people of different backgrounds on a daily basis. Assisting them gives me great joy and makes my job fulfilling.

I am computer proficient. I can manage popular databases and have the capacity to learn reception and CRM software quickly. I can also perform light bookkeeping activities using spreadsheets and Quickbooks.

I am well trained at using QuickBooks. I have hands-on experience of processing payrolls using it.

As a matter of fact I did. I worked with the belief that one should perform outside his or her job description at times. I have proved to be instrumental in three marketing campaigns of the company by providing excellence in support services.

Because, as a receptionist, I will be the first point of contact between your company and the stakeholders, clients and customers. My customer service ability will set the first impression of your company. With my brilliant customer care expertise, I will be able to maintain strong professional relationships with the clients/customers to increase recurring business and maximize client base.

Printers, scanners, PC, thumb scanners, photocopiers, graph plotters, shredders, telephones, cash counters and rings.

Yes. This includes manual register log as well as the automated thumb scanner's log maintenance and verification.