Help Desk Specialist Question:

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Tell me what is the first thing that comes to your mind when a caller says that he cannot log-in to his account?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

The caps lock! Many customers make this mistake even though most modern operating environments prompt them when a caps lock is on. However, there are times when the customer has forgotten his password and we have to reset it and other technical problems associated with logging in.

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