Help Desk Specialist Question:

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Tell us how you deal with a customer who is on the phone and refuses to calm down?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

Such situation is very common in a helpdesk job. This question is again put in-front of you to check your ability how you face the stressful situation.

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Tell me what have you recently learned that will help you in this position?Tell me how important IT skills are in help desk service and how you keep yourself updated with those skills?