Non Technical Question:

iso stands for international standards for organizaion. it
consists a chain of standards right from producing a
product/services to its point of consumptions,/users
including best of the all aspects related to envirionment
and servicing of its users or point of consumptions.
iso-9000, 9001,9002,14000 are the various standards come
under iso.
iso 9001 standard consist of producing a product/service
with adopting and providing continuous
improvement/innovative and services process to its point of
applications/users