Retail Management Question:

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Employees often won't live up to expectations if you never tell them what you're looking for," Stockett says. "Take the employee who shows up a few minutes late for work every day. The store manager keeps letting it slide but inside is getting frustrated until one day it boils over, and he brings the associate into the back and chews him out. But the associate never knew he was doing anything wrong. To avoid this, managers need to be consistently setting and resetting expectations.