Customer Relationship Manager(CRM) Question:
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Who are the newcomers to the CRM landscape?
Answer:
It is such a hot area right now, there are literally hundreds. But two I have been following are Zoho and HighRise. Both are niche vendors that have garnered great contact lists with their other products and created relatively simple implementations for their clients and others. They both illustrate the fact that CRM is no longer esoteric - it is going mainstream, which is a great thing for business, particularly customer service and data security.
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