Manager Call Center Question: Download Questions PDF
Explain me how did you recognize the level of trust or respect your team held for you and how did you ensure this continued?
Answer:
Only you will know if your team really trusts and respects you. Respectful employees will usually make you coffee, hold a door open for you, properly carry out tasks assigned to them and rarely undermine your judgement.
To maintain this level of respect, you should make time to recognise your employees’ efforts, occasionally explain how you reached a solution to a problem (this can help with buy-in for larger changes or projects) and do your best to be consistently level-headed and successful in your judgement – as it only takes one slip-up to undermine your credibility.
Have you been asked any other questions that have probed your leadership abilities? If so, we would like to hear them! So, please leave your thoughts and suggestions in an email to Call Centre Helper.
To maintain this level of respect, you should make time to recognise your employees’ efforts, occasionally explain how you reached a solution to a problem (this can help with buy-in for larger changes or projects) and do your best to be consistently level-headed and successful in your judgement – as it only takes one slip-up to undermine your credibility.
Have you been asked any other questions that have probed your leadership abilities? If so, we would like to hear them! So, please leave your thoughts and suggestions in an email to Call Centre Helper.
Download Manager Call Center Interview Questions And Answers
PDF