Manager Call Center Question: Download Questions PDF
Explain about the cost efficiencies you introduced in your last job?
Answer:
Discuss how you identified the opportunity for cost saving and how you implemented appropriate measures to improve operational efficiency. Examples include:
☛ cross training employees to handle different functions
☛ scheduling employees according to call and query volumes
☛ introducing new technologies and applications
☛ providing information via an interactive website or other digital channel
☛ cross training employees to handle different functions
☛ scheduling employees according to call and query volumes
☛ introducing new technologies and applications
☛ providing information via an interactive website or other digital channel
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