Customer Service Interview Questions And Answers

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Strengthen your Customer Service interview skills with our collection of 42 important questions. These questions are specifically selected to challenge and enhance your knowledge in Customer Service. Perfect for all proficiency levels, they are key to your interview success. Download the free PDF now to get all 42 questions and ensure you're well-prepared for your Customer Service interview. This resource is perfect for in-depth preparation and boosting your confidence.

42 Customer Service Questions and Answers:

Customer Service Job Interview Questions Table of Contents:

Customer Service Job Interview Questions and Answers

1 :: Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?

Candidate should want to put in the extra effort to provide better and more complete service to customers.

2 :: How do you handle negative feedback from very angry clients? How do you respond to him/her?

Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.

3 :: Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?

Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.

4 :: You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.

Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.

5 :: Can you explain how you contact or initiate communications with customers?

Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.

6 :: If you had to turn down a request from a valued client, what would you do?

Be well-mannered; try to explain the situation to the client; adhere to company’s policies; try to remain reliable to customer.

7 :: Please tell me what is a customer service?

The assistance and advice provided by a company to those people who buy or use its products or services is called customer service.

8 :: Do you know why do customers shop at this store?

People shop here because the selection of merchandise is extensive and the quality is excellent. The associates are always helpful and friendly. I would love the opportunity to be a part of such a well run organization.

9 :: Tell me what would you do if a customer complains that the coffee tastes terrible?

I would take her complaint seriously. I would take some from the dispenser that hers came from and smell and taste it. If it seemed off, I would make a fresh brew. If it seemed fine, I would offer her the option of trying another brew, as this one may not have been to her taste.

10 :: What does a good customer service mean?

Good customer service means having thorough knowledge of your inventory, experience with your products and being able to help customers make the best choices for them.

11 :: What will be you answer to the customers if the credit card machine is broken?

We also take cash and checks, and there is an ATM on the corner. I am sorry for the inconvenience but if you would like, I can hold the merchandise while you go to the ATM.

12 :: Will you accept if a customer wants to pay for $15 worth of merchandise in quarters?

I would prefer taking at least some of it rolled, so it would not overflow the register. Having extra change, especially quarters is not usually a burden.

13 :: Can you tell me which is most important a good product or fast service?

Both are extremely important. A good product is essential but without the customer service to back it up, there is no reason for someone to buy it here as opposed to somewhere else or on line.

14 :: What would you do if your duty is over and the replacement worker does not show up?

I would call my supervisor to let her/him know and would stay until I was sure the selling floor was covered or I would try calling him to see when he would be coming and I would make arrangements to stay until he arrived.

15 :: How would you define you attitude in customer service?

You would like to convey an attitude of willingness to help, friendliness and yet knowledgeable. Demonstrate your capability in handling problems efficiently. This can be done by way of some personal examples.

16 :: Would you create professional relationship with the clients?

Clarify that you recognize the necessity of creating a friendly yet professional phone relationship with clients.

17 :: Can you tell me what would you do if a customer leaves without paying for gas?

Hopefully I would have seen the license plate and we could find who they are and remind them that they forgot to pay. It is possible that it was an honest error and that the customer will return on his own to pay the bill.

18 :: Tell me what would you do if a customer wants to return a package of food that is open and half gone?

Clearly, this is a delicate judgement call. Generally speaking, I would take the package back and replace it with another, unless I was certain that the customer was really trying to take advantage of the situation. Sometimes taking a small loss can pay off in customer loyalty.

19 :: How would you define the face of the company?

You believe in presenting a well-mannered, well-meaning and intelligent face of your company to the caller.

20 :: Tell me about your experiences?

Be prepared to give relevant facts and information about your previous jobs and any customer service experience. Make sure that your facts and figures are correct. This is the most important aspect of the customer service interview.

21 :: Tell me about your qualifications for customer service representative?

Mention educational qualification, including high-school diploma or higher or any professional coursework. Also specify any relevant job skills such as written and verbal communication expertise, ability to type efficiently, professional demeanor and strong work ethics.

22 :: Tell me do you have any sales experience?

The ability to negotiate and sell products may be an important part of the job. If so, mention any experience with selling, telemarketing and promotions.

23 :: Do you think you have strong communication skills?

You can relate success stories and any interesting interactions you had with clients, especially if it portrays good customer service skills. Explain how you have solved problems and created positive relationships with customers.

24 :: Tell me do you have experience answering phones, handling requests?

Talk about relevant experience, even if it was not a telephone service. Mention any job related to serving customers and interacting with clients. Speak about your ability to communicate with many customers each day while maintaining composure under a heavy workload and time pressure.

25 :: Will you be able work in a computerized environment as customer service representative?

Describe your ability to work with Microsoft Office or other relevant programs and any computer experience, such as placing orders in the company computer or saving digital records of services and closed deals.