Marketing & Online Customer Support Question:

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Tell me what do you do when you don’t know the answer to a question?

Marketing & Online Customer Support Interview Question
Marketing & Online Customer Support Interview Question

Answer:

The key here is honesty. Especially if you have a complex product or service, it’s much better for a customer service rep to say “I don’t know, but let me find out,” than to provide potentially inaccurate information.

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