Telemarketing Executive Interview Preparation Guide

Download PDF

If you are fresher and you don't have experience then you mention something that can relate you with the call center like I have worked in desktop supporte or holding a certificate for mass communication etc. You are experienced then not an issue.

To handle the pressure situation, I always try to keep focus on work and avoid frustration.

Statistics show that a good mailer with a follow up call can provide great results, speak to someone like Hanne Widmer for your mailing needs.

Any work in an organization requires a team work. So, answer to this question should be always positive.

On a daily basis, we will split the data into several sections. The main section will remain as it is, but we will copy and paste things like, Appointments, Short Term Leads, Long Term Leads, Info requests, and client to deal with, into separate sections for easy access. Normally done in Excel.

This question means how many words you can type in a minute. If you know the number you can mention it but if you don't know than just tell them that I have a good hand on it.

The client does. This can be bought from people like, there are two main reasons for this:
a) some telemarketing companies will add a margin on top and sell you the same data.
b) The data is licensed to you and not the telemarketing company. No telemarketing company I know holds data inhouse of specific data.

Call center always look for an employee with good communication skills, and you can rate yourself near 8-9 out of 10.

Before a single call is made everything must be agreed by both parties, from qualification process to what is being said, communication throughout the campaign is paramount, if things are not going to plan you have to choices,
a) moan about it and blame the telemarketing company your working with.
b) work with them to find out what is going wrong, is it a bad time of year, is it that people do not really understand the product//service. There is always an answer for any campaign going wrong, you just need to find the right angle

After some intial consultation with the client we will come up with a script. The reason for this is synergy! This way the client knows what we are saying and they are happy with the enthisis we are putting onto certain areas of the conversation, that the qualification questions we are asking are correct, and through calling we will make minor changes depending on what response we are recieving.

No. There is no doubt that pressure selling over the telephone can achieve numerous unqualified leads, appointments or sales. We are not that kind of business. We offer a quality service using experienced staff who represent companies professionally when working on their behalf. The leads, appointments, information or sales generated are qualified and productive.

To improve customer service, my approach would be to take feedbacks from the customer and ask them how we can improve more to help them solve their problem and render them a good service.

Telesales is the use of the telephone for selling and promoting products or services to a business or consumer base.
The modern use of the word "Telemarketing" refers to anything related with the use of the telephone, including Telesales .
For example research, event confirmation or database building and cleaning.

You might hear this question if you come to the interview with prior telemarketing experience.

Be prepared to share how long your average call handle time was and how many calls on average you accomplished per hour. Explain any variables, such as if you used predictive dialing, and how those variables increased or decreased your efficiency.

If the customer is not happy with the answer or solution, then I will ask customer to hold the line and pass on the call to supervisor or a team leader.

This question is asked by interviewer to know what type of job you are applying for. So based on your answer they will decide what role or position they will assign to you like if you say that call center is about dealing with customer problems they will put you as customer associate but if your answer is that a call center is a new business zone, where youngsters are employed in numbers and get an opportunity to make their career, they might put you in a HR department.

Yes, always. We believe that every company should offer added value.This enhances the results of any project and allows for a true evaluation of results. Often spin off or additional enquiries provide valuable additional revenue from telemarketing activity.
In addition we always offer our recommendations to our clients before and after any project to ensure that there is a constant improvement in all aspects of any phoning.
GGL will not ask you to commit to long term complicated contracts. We are happy to work with you as and when required. If you like what we do and our service you will use us again.

We offer a variety of pricing models, including fixed fee arrangements, unit pricing, hourly rates, and monthly retainer arrangements.

I'd like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. As a nursing graduate, I am skillful in dealing with difficult people and patient in working with irate clients. In my course, we were taught how to be good listeners which I know, is a very valuable skill in this industry. Another reason I want to work for a call center is because I know that the benefits and pay in the call center industry are better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight.

The first thing that I will do is to stay calm and listen to the customers problem, and try to figure it out what made him/her annoyed. The next thing I will do is to ask politely to customer to calm down, and then assure him/her to solve their problem. The last thing that I will do is to keep check on certain thing that creates problem to the customer and never let it repeat it again.

My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated in my achievement of a college diploma.

Some interviewers may throw in this trick question to measure your level of enthusiasm or knowledge of the industry. If the answer were yes, you wouldn't even be interviewing for this position. So prep yourself with a positive spin on the question:

A lot of conditions in sales can change, but connecting with people never does. When I pick up the phone and call potential buyers, I control what I say and how I say it. I can keep the call focused on the customer and the value the product can provide.

☛ By phone
☛ Public relationship
☛ Face to face

Telemarketing calls made to a number which has been listed on the federal registry for three months, or which are on a company's "Do Not Call" list, violate Vermont law. If you get a call from a telemarketer that violates Vermont law, you have the right to sue the telemarketer for actual damages or $500 for a first violation ($1,000 for each subsequent violation), whichever is greater.