Telesales Representatives(TSR) Question:
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Suppose you just called a customer then what are the steps you will follow during the call?
Answer:
When making a call to a customer the call should be directed in the following way:
✫ Greet customer politely.
✫ Introduce yourself to the customer.
✫ Make clear the objective of the call
☛ Who are you calling?
☛ What are you calling for?
✫ Give complete information of the product or business you are promoting.
✫ Make the customer understand how the objective of the call can be beneficial for him/her.
✫ Close the call with a warm end note.
✫ Greet customer politely.
✫ Introduce yourself to the customer.
✫ Make clear the objective of the call
☛ Who are you calling?
☛ What are you calling for?
✫ Give complete information of the product or business you are promoting.
✫ Make the customer understand how the objective of the call can be beneficial for him/her.
✫ Close the call with a warm end note.
Download Telesales Representative Interview Questions And Answers
PDF
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