Chemist Assistant Question: Download Questions PDF
Suppose a customer returns to the pharmacy with a bottle of prescription medication that is partially used and says it doesn't work. How would you address the issue?
Answer:
Patients don't always follow the instructions listed on their prescriptions. This question will let you see how applicants handle a situation where the patient isn't following directions and because of that, not seeing results. What to look:
☛ Interpersonal skills
☛ Patient communication
I would first ask why they thought the medicine didn't work. I would check the type of medication they were prescribed since certain meds require the entire amount is taken for them to work, and if that were the case with their prescriptions, I would let them know they needed to take all the medication to see results. If that wasn't the case, and the store policy allowed for a refund, I would let them know I was sorry the medicine didn't work for them and immediately issue a refund.
☛ Interpersonal skills
☛ Patient communication
I would first ask why they thought the medicine didn't work. I would check the type of medication they were prescribed since certain meds require the entire amount is taken for them to work, and if that were the case with their prescriptions, I would let them know they needed to take all the medication to see results. If that wasn't the case, and the store policy allowed for a refund, I would let them know I was sorry the medicine didn't work for them and immediately issue a refund.
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