Pharmacist Question: Download Questions PDF
How would you deal with angry and a stupid customer?
Answer:
I try my very best to provide a perfect customer service. I am very focused and try to spot the actual mood of the client as soon as possible, to be able to adjust my behavior to the situation. If the client is angry, I have a clear strategy. I tell him he is right, I calmly tell it many times, even if he complains about the price of the product.
If a client is stupid, I do my best to use the simplest possible language and always write him the instructions on a separate piece of paper clearly. I repeat it until I ensure he understands everything. I simply do my best to ensure clients come back to our store and become loyal customers, what is after all, dependent mostly on the quality of customer service.
If a client is stupid, I do my best to use the simplest possible language and always write him the instructions on a separate piece of paper clearly. I repeat it until I ensure he understands everything. I simply do my best to ensure clients come back to our store and become loyal customers, what is after all, dependent mostly on the quality of customer service.
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