Product Quality Measures Question:
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How to measures Defect removal efficiency for the Product?
Answer:
Number of post-release defects (found by clients in field operation), categorized by level of severity
Ratio of defects found internally prior to release (via inspections and testing), as a percentage of all defects
All defects include defects found internally plus externally (by customers) in the first year after product delivery
Ratio of defects found internally prior to release (via inspections and testing), as a percentage of all defects
All defects include defects found internally plus externally (by customers) in the first year after product delivery
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