Customer Service Question:

Download Job Interview Questions and Answers PDF

How do you advise the customer if a customer does not know what he needs and comes to you for an advice about the product?

Customer Service Interview Question
Customer Service Interview Question

Answer:

In order to find out what product characteristic or other demands which the customer requests, I make some related questions. It is usually useful to make a conversation, so you can examine any special requests or preferences. Once I receive that information, I will tell the customer some ideas and show how they satisfy the customer's needs. Customers only have lots of information. This information can come to customers from different sources, and it is normally not able to say which product is the one they want. Through the conversation, the customer can express their expectations from the product and up to them, you can give the exact advice.

Download Customer Service Interview Questions And Answers PDF

Previous QuestionNext Question
How would you explain the philosophy of good customer service?How would you handle the negative comments from the angry and frustrated customers?