Telemarketing Executive Question:

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Explain the types of call center and what is the difference between them?

Telemarketing Executive Interview Question
Telemarketing Executive Interview Question

Answer:

The types of call center are

☛ Inbound Call Center
☛ Outbound Call Center

► Inbound Call Center: In inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.

► Outbound Call Center: In outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.

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