Telemarketing Executive Question: Download Questions PDF
Explain the types of call center and what is the difference between them?
Answer:
The types of call center are
☛ Inbound Call Center
☛ Outbound Call Center
► Inbound Call Center: In inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.
► Outbound Call Center: In outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.
☛ Inbound Call Center
☛ Outbound Call Center
► Inbound Call Center: In inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.
► Outbound Call Center: In outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.
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