Education Marketing Specialist Question: Download Questions PDF
Can you please explain how do you use social media as a tool for customer service?
Answer:
This is an opportunity for the professional to demonstrate both their strategic thinking as well as their judgment and soft skills. A good social media specialist should be able to work with your CS team to make sure that they’re providing support that’s helpful and on-brand, and also recognize when it’s better to take the conversation off social media.
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