Marketing & Online Customer Support Question:

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☛ What would you do if you were on the phone with a dissatisfied client and didn’t know how to answer their question?
☛ How would you reply to an angry customer who wants to speak with your manager?
☛ How would you respond to a client who complains that the product is too expensive and asks for a discount?
☛ How would you handle multiple calls and emails from customers about a system failure that was due to a technical issue beyond our control?