CSR (Customer Service Representative) Question: Download Questions PDF
What is attentiveness?
Answer:
The ability to really listen to customers is so crucial for providing great service for a number of reasons.
Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it is also important to be mindful and attentive to the feedback that you receive at large.
Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it is also important to be mindful and attentive to the feedback that you receive at large.
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