CSR (Customer Service Representative) Question:
Download Questions PDF

What is clear communication skills?

Answer:

It is okay to find out more about your customers, but make sure you are getting to the problem at hand quickly, customers do not need your life story or to hear about how your day is going.
More importantly, you need to be cautious about how some of your communication habits translate to customers and it is best to err on the side of caution whenever you find yourself questioning a situation.

Download Customer Service Representative (CSR) Interview Questions And Answers PDF

Previous QuestionNext Question
Why should you have patience as a CSR?What is attentiveness?