Help Desk Specialist Question: Download Questions PDF
Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
Answer:
Since I am A+ certified professional and also possess MCSE, I am quite familiar with hardware issues. From common hardware issues like a keyboard malfunctioning to more complex TCP/IP settings, I have skills in managing it all. Since I have working knowledge of networks and stand-alone personal computers, it is not too difficult to walk customers through troubleshooting procedures
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