Help Desk Specialist Question:
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Suppose if someone finds that their Internet connectivity is down, how would you fix the problem?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

First of all, I would check the hardware. If modem or LAN port is OK than I will check the TCP/IP configuration and network settings.

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Tell me how well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?Explain me how important are IT skills in a help desk position? How do you keep your skills updated?