Trainee Manager Question:

In my last job, we had a drive to sell charity raffle tickets. The team were really on board with the cause, and we had a friendly rivalry going with other stores in the area – so the pressure was on. The problem was, customers just didn’t seem interested. So I took things into my own hands and tried different types of wording as well as a few persuasion tactics. After a few hours, I’d managed to sell X amount raffle tickets – and after I explained the new approach, the team went on to sell a combined X amount that weekend – making us number one in the area.