Trainee Manager Question:

☛ If an important decision had to be made, but you couldn’t reach the manager, what would you do?
☛ Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?
☛ What would you do if an employee was underperforming?
☛ If you had to attend to customers, the manager and a shipment at the same time, what would you do?
☛ Why does a department need an assistant manager?
☛ What kind of reports should an assistant manager prepare?
☛ How do you decide how to delegate responsibilities?
☛ Do you mind working with targets?
☛ What’s your experience with hiring personnel?
☛ What financial statements do you have experience with?
☛ Recall a time you showed excellent customer service
☛ Tell me about a time you had to fire someone. What was the reason and how did you do it?
☛ Have you ever made a mistake as an assistant manager? What happened?
☛ Give me an example of a time you reviewed a process to make it more efficient
☛ Tell me about a time you took the lead over a difficult project and helped the team achieve success
☛ Describe a time you had to make a decision without adequate information. How did you do it?
☛ Tell me about a time you had a conflict with your supervisor. How did you resolve it?