Support Agent Question:
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Can you tell us about some of the problems with previous products or services that you’ve supported?

Answer:

This question should give you a sense of how experienced the candidate is and whether the issues they’ve dealt with in the past have prepared them for the challenges they’re likely to face while supporting your product or service.

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Tell us what do you do when a customer points out a big, known issue with your product or service?Tell us the customer service agent position requires strong problem-solving skills. Describe your experience developing these kinds of skills?