Technical Support Engineer Interview Questions And Answers

One of the most important qualities required in a person handling any support position is his ability to be available immediately as the requirement arises. So, the only answer to this question is "YES". Develop an attitude of being available whenever you are required.

RAM (Random Access Memory) – is used to temporarily store information that the computer is currently working on.

ROM (Read Only Memory) – This is a Permanent type of memory storage used by computers for important data which never changes. (Example: BIOS)

1. MS Word
2. MS Excel
3. MS Powerpoint
4. MS Access
5. MS Outlook

Identities

You will need to have familiarised yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.

Mention that the task was not pleasant but that you got through by explaining the position and reasons for dismissal to the individual and being as sympathetic as possible.

The question is a test of motivation. You need to match your answer to the job. Mention aspects like the challenges of working with new systems and meeting new people.

Tailor your answer to the interviewers’ company. Talk about challenges, job satisfaction, opportunities and work environment.

The real fact is that everyone who works makes a mistake. There is no loss in making a mistake while working. The main aspect of asking this question is to know if the candidate makes mistakes and learns from it without repeating. To make this question an apt one, you can state an example where you made a mistake and learned from it and also never repeated the same.

When we convert IP address into names is called Reverse lookup, while converting names into IP address is called Forward lookup.

A child domain is the member domain of Windows 2000 Active Directory.

To take a back-up in the ms outlook, you have to go in control panel. In control panel you have to go under mail option and then open the data file, select personal folder and click on open folder. After that, you have to copy .pst and have to paste it wherever you want the backup.

You can consider this question as an ice breaker. You will find yourself facing this question in almost all the interviews for this position. An effective answer to this question will summarize your basic technical qualification along with some information about the technologies and products you have worked on. Here, you can go on to talk about any revolutionary or recent technology you have worked on. For e.g. "I have completed by BE - Electronics with 78% marks and have a 2 years experience of working in the industry of security software. I have the privilege of working in the team which developed and supported the revolutionary Winsock Layer technology". The trick is to put the full stop at the right place to provoke the desired next question. With this answers, you can immediately expect a question "What is Winsock Layer Technology?"

BIOS stands for Basic Input-Output System and is pronounced as “Bye-Ose“. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard.

A Device Driver (or just Driver) is a piece of software which is required to run every Hardware Component present in the computer.

CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.

LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.

☛ 1. NTFS allows compression and file encryption. FAT32 does not.
☛ 2. NTFS is more secure than FAT32

The Intel Pentium Quad Core Intel I3, I5, and I7 processors.

Tailor your answer to the management style of the company to show that your style will complement it. A good maxim to remember is ‘task needs, group needs and individual needs’. You might also mention motivation and delegation.

Check the following:
☛ Is start-up time longer than usual?
☛ Is it slower with one particular application or slower overall?
☛ Are there any viruses, malware or spyware?
☛ Available Hard Disk space.

This is a test of your ambition and possible loyalty. You should be clear about what you hope to achieve and could ask the interviewers if your objectives are a possibility with their company.

Technical support positions deal with a specific base or model of products. A basic knowledge of the company’s products and their uses is the key here. Research the company’s products in order to familiarize yourself with them as best as you can.

Other than basic hands-on knowledge of a product, a willingness to learn as much as necessary is required. Even if you are not familiar with their product, most companies have several training programs available to those with the desire to learn.

Benefits of child domain are:

☛ Low network traffic
☛ Low administrative overhead
☛ Security boundary

Default gateway is the IP address of the router in the network. In any case, if the users wants to switch on to another network, or if they cannot locate their particular network than their query will be forwarded to default gateway.

You must do some home work to answer this question effectively. Dig out the information about some products and technologies on which they work, match them with your skills set and prepare an effective answer. Company's website and job notification can be a good source for this information. To answer this question, you can say something like - "I see that your company sells security softwares for mail servers. I have a good knowledge of various mail servers, their performance and the security loop holes in them. This will help me in providing effective and efficient support to both the customers facing technical issues with your product as well those wanting to buy a new product."