Difficult Technical Support Engineer Interview Preparation Guide

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The employers would like to know what the candidate would do while they work. Take a deep look at the job role you have applied for and how it relates to your previous role. When you wanted to talk about typical work for a week, avoid discussing about non-work related activities. During the time of the company, you should use the time in a productive manner. Your answers must be focused on work and formulate your answers in a way which presents that you are organized.

The basic troubleshooting process is:

☛ Identify the problem
☛ Consider likely causes
☛ Test theories to localise the cause
☛ Formulate and implement a plan to solve the problem
☛ Verify that the problem is solved and take steps to prevent a reoccurrence
☛ Record your findings, what action you took and the outcome

An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: 216.27.61.141. To detect a computer’s IP Address, go to Start – Run – Type in CMD in the Run Dialogue Box and click OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>

Team members, experience, manuals, and knowledge are a few tools which are useful for troubleshooting. Also do not present that team members are the main tool because any issue to be solved must be handled independently.

This question is designed to test your familiarity with imaging software. Describe image testing and the attributes of particular software to show your familiarity with imaging.

Focus on how you achieve results while maintaining good staff relations. Use examples of your successes and how you have learned from mistakes. Emphasise your energy and experience.

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It helps in managing the large number of IP’s very easily.

Let the interviewers know that you have done some homework by saying that in your job search their company stood out from the rest because “….” You should also mention the company’s history, products, philosophy, reputation etc.

Be honest and brief but avoid answers suggesting personality conflicts or that you were dismissed. Try to present the move in a positive light.

A Blue Screen of Death (or just a Blue Screen Error) is an indication of a Critical System Problem wherein the Computer freezes altogether and does not respond to anything.

To rectify this problem, try Restarting the computer or Booting into Safe Mode. For more information, read this.

Mention ability and experience and interpersonal skills. You should also mention initiative and future potential.

RJ45 connectors are used for LAN/Ethernet connections and RJ11 connectors are used for Telephone Cable connections.

This is a very basic question and you can prepare your answer by researching which OS version is used by the company you’re applying in. Be sure to do a little reading on the systems you are familiar with, so you can showcase your skills.

You should obviously give a positive answer. You should give examples that show that you can think critically and highlight your skills.

Agility is the key to growth. Every person must do some activities to sharpen his axe. Talk about the books you read, training sessions/ conferences you attended, discussions you had with the team members as an answer to this question.

DNS stands for Domain Name Services – it is used to convert URLs into IP addresses and vice-versa.

VPN means Virtual Private Network. It is a private communications network often used by companies or organizations to communicate confidentially over a public network. This is used by the mobile users in the network.

Boot.ini lists all the Operating Systems present in the computer and provide information about which partitions they are located on.

Everyone who works commits mistake. You don't lose if you have also made some mistakes at work. However, it is more important to learn a lesson from it and never repeat the same mistake. To answer this question you can talk about some mistake you did and focus on what you learnt from it and that you never repeated it.

The two types of operating systems are:

☛ NOS : Network Operating System. Examples of NOS- Windows NT, 2000,2003
☛ SOS : Simple Operating System. Examples of SOS – Windows 95,98, ME

From your research on the company, you should be able to spell out what has attracted you to apply for the position – perhaps they focus on an area of research that you enjoy or would like to become involved with; maybe they offer opportunities that competitors do not; or possibly they are active in a field that interests you. Be careful, though, do not pretend to have an interest in something that you do not – your deception will be noticed.

This question examines your problem-solving ability. You could say that you would ask the following questions:
☛ Describe the problem. Was there an error message? If so, what?
☛ Have you had a similar problem or other problems before? Give details.
☛ What were you doing when the system failed?
☛ Has any new hardware been added to the system?
☛ Has any new software been added to the system?
☛ Have you downloaded anything from the Internet?
☛ What, if anything, have you done to fix the problem yourself?
☛ Are you the only user who has access to the system?

By booting with the Windows XP CD and following the on-screen instructrions. The Recovery Console can also be installed in your computer.

Ping is a command that checks the connectivity with an IP address. For more read this article

Every new product has some new features. If the product you are going to take up is entirely new you will need more training to handle it. Say "YES" if they are offering you to take a training before you get started.