Customer Support Executive Interview Preparation Guide
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Customer Support Executive based Frequently Asked Questions in various Customer Support Executive job interviews by interviewer. These professional questions are here to ensures that you offer a perfect answers posed to you. So get preparation for your new job hunting

61 Customer Support Executive Questions and Answers:

1 :: Explain me what makes for great customer service?

This question should give you a sense of how the candidate views their role. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible.

2 :: Explain me have you tried our product or service? What problems did you encounter?

This might sound like a trick question, but it isn’t. A great candidate should feel comfortable talking about their experience using your product or service, and pointing out places where their experience could have been improved.

3 :: Tell us how would you deal with a difficult customer?

It is a common phenomenon for a customer service representative to encounter a customer that they consider to be difficult. This question will seek to find out how the interviewee would handle customers when pushed to the brink and subjected to pressure. Will they maintain their calm? What image of the business will they project? In order to answer these customer service interview questions effectively, the interviewee should clearly explain how they would listen to customer complains, handle a customer who is wrong and deal with a rude customer. Previous examples of how they handled such situations may be helpful.

4 :: Explain me a time when you dealt with a difficult customer. How did you handle the situation?

The most difficult customer I’ve ever seen was someone who came to the customer service counter at the office supply store where I worked. The customer was irate that we would not match a price even though the products were not the same. After I politely explained this to the customer, she began screaming personal insults at me. I kept a smile on my face, apologized for the inconvenience and suggested checking another store. The customer realized that I wasn’t reacting to her tirade and soon left.

5 :: Tell me why do you love customer service?

Relatively easy one to start off, but to be great at customer service, a person really has to love it. Otherwise, irate and impatient customers are going to grind on them, and they are going to burn out.

Ideally, when you ask a candidate this question, their should eyes’ light up and they’ll clearly demonstrate some passion in their answer. Hopefully, the reason is they give is they legitimately like helping people, and are thrilled to do it every day.

6 :: Tell us have you ever had conflict with your team leader or manager?

This can be your answer: No, my work ethic is strong, so there’s been no reason for conflict. However, at times I have had disagreements on how to resolve a particular problem for a customer, but I have always been able to talk it out and find a solution that my team leader has supported.

7 :: Tell us how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?

Not every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt to get a callback time so a valuable potential customer doesn’t lose out on the great benefits your products can give them.

8 :: If the company you worked for was doing something unethical or illegal, what would you do?

Report it to the leaders within the company. True leaders understand business ethics are important to the company's longevity

9 :: Your coworker highlights your mistakes in front of everyone, how do you handle the situation?

Admit to the mistake without being emotional, but then discuss how you are being proactive in getting it fixed. Lastly, pull the co-worker aside later on to tell them that you'd appreciate it if they gave you the feedback 1:1 first before throwing you under the bus.

10 :: Tell me about a time when you had to use your presentation skills to influence someone's opinion?

Example stories could be a class project, an internal meeting presentation, or a customer facing presentation.