Common National Highway Authority(NHA) Officer Interview Preparation Guide

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► Tell me about an important issue you encountered recently.
► What do you like and dislike about Highway Patrol Officer job we are discussing?
► What is a typical career path in this job function?
► Give me an example of a high-pressure situation for Highway Patrol Officer.
► What is the toughest group that you have had to get cooperation from?
► Share an example of how you were able to motivate employees or co-workers.
► Have you ever had to deal with conflicting deadlines?

► How would you describe the essence of success?
► What two to three accomplishments have given you the most satisfaction?
► What kind of person would you refuse to work with?
► Have you given any seminars/courses/presentations?
► In your opinion, what makes you different from the other applicants?
► Has a supervisor ever done something that you disliked?
► We have a problem with x. How would you resolve that?

► Describe a situation in which you were able to positively influence the actions of others in a desired direction.
► Describe a situation where you were able to use persuasion to successfully convince someone to see things your way.
► Describe a time when you were able to convince a skeptical or resistant customer to purchase a project or utilize your services.
► Have you ever had to persuade a group to accept a proposal or idea? How did you go about doing it? What was the result?
► Have you ever had to persuade a peer or manager to accept an idea that you knew they would not like? Describe the resistance you met and how you overcame it.
► How do you get a peer or colleague to accept one of your ideas?
► In selling an idea, it is sometimes useful to use metaphors, analogies, or stories to make your point. Give a recent example of when you were able to successfully do that.
► Tell us about a time when you had to convince someone in authority about your ideas. How did it work out?
► Tell us about a time when you used facts and reason to persuade someone to accept your recommendation.
► Tell us about a time when you used your leadership ability to gain support for what initially had strong opposition.
► Tell us about a time when you were able to successfully influence another person.

You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for.
Mention pressures you face on the daily, such as dealing with deadlines on a regular basis.
Try not to use an example where you created the pressure yourself, by waiting too long to start something, or by handling a task irresponsibly at the beginning. For example, working under pressure to meet a customer's deadline could be a good example, but not if you had waited too long to start the project.

Pressure is actually a catalyst to my work. When there is an imperative deadline, I refocus my energy into my work which in fact, has helped me to produce some of my best works. (Give examples) I guess you can say I thrive under pressure.

► Describe the most challenging negotiation in which you were involved. What did you do? What were the results for you? What were the results for the other party?
► Have you ever been in a situation where you had to bargain with someone? How did you feel about this? What did you do? Give an example.
► How did you prepare for it?
► How did you present your position?
► How did you resolve it?
► Tell us about the last time you had to negotiate with someone.
► What was the most difficult part?

Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.
If you are being asked this question from your employer then you can explain your experience. Tell the employer what responsibilities you were performing during your job. You can tell what programs you developed and what modules you worked on. What were your achievements regarding different programs.

I have been working with computers since 2001. I also have a degree in network support/computer repair. I have built my last 3 computers, have work with Dell as an employee. So I have around 15 years experience working with computers.

► Have you ever had a subordinate whose work was always marginal? How did you deal with that person? What happened?
► How do you deal with people whose work exceeds your expectations?
► How do you get subordinates to produce at a high level? Give an example.
► How do you get subordinates to work at their peak potential? Give an example.
► How do you manage cross-functional teams?

If you are a very inspired individual - which is wonderful - keep your response toned down. That is, be enthusiastic, but not overly so. Speak, for example, about your desire to make your community a safer place to live in, and how it has been your dream since your youth. Don't be afraid to mention the obvious advantages that go along with the job - respect, good fringe benefits, and whatever else has attracted you.

► Have you ever had to introduce a policy change to your work group? How did you do it?
► Have you ever met resistance when implementing a new idea or policy to a work group? How did you deal with it? What happened?
► When is the last time you had to introduce a new idea or procedure to people on this job? How did you do it?

Before becoming an officer, tone must complete and pass a course in the police academy. However, being a police officer does not only mean patrolling the streets and frightening or fighting potential criminals. There are desk jobs, community awareness programs and other tasks that require special talent available within the police force.

If you have an academic background, or have any hobby that is related to some divisions of the police force, you could be a more valuable employee. Therefore, discuss your academic qualifications and any related experience. Be factual and brief.

► Describe a time when you were asked to keep information confidential.
► Give examples of how you have acted with integrity in your job/work relationship.
► If you can, tell about a time when your trustworthiness was challenged. How did you react/respond?
► On occasion we are confronted by dishonesty in the workplace. Tell about such an occurrence and how you handled it.
► Tell us about a specific time when you had to handle a tough problem which challenged fairness or ethnical issues.
► Trust requires personal accountability. Can you tell about a time when you chose to trust someone? What was the outcome?

► How did you keep track of delegated assignments?
► How do you evaluate the productivity/effectiveness of your subordinates?
► How do you get data for performance reviews?
► How do you keep track of what your subordinates are doing?
► What administrative paperwork do you have? Is it useful? Why/why not?

Being a police officer is quite complex and requires a lot of patience. A trigger happy police man can give a bad name to the entire police force.
Therefore, you will have to give one example in which you kept your cool in spite of the daunting task ahead of you. Select carefully. Consult with friends and rehearse your narrative. Do not memorize a speech, but review it so that you can deliver it smoothly. Be brief and avoid arrogance.

► Discuss an important decision you have made regarding a task or project at work. What factors influenced your decision?
► Everyone has made some poor decisions or has done something that just did not turn out right. Has this happened to you? What happened?
► Give an example of a time in which you had to be relatively quick in coming to a decision.
► Give an example of a time in which you had to keep from speaking or not finish a task because you did not have enough information to come to a good decision. Give an example of a time when there was a decision to be made and procedures were not in place?
► Give an example of a time when you had to be relatively quick in coming to a decision.
► Give me an example of a time when you had to keep from speaking or making a decision because you did not have enough information.
► How did you go about deciding what strategy to employ when dealing with a difficult customer?
► How do you go about developing I information to make a decision? Give an example.
► How do you involve your manager and/or others when you make a decision?
► How have you gone about making important decisions?
► How quickly do you make decisions? Give an example.
► In a current job task, what steps do you go through to ensure your decisions are correct/effective?
► Tell us about a time when you had to defend a decision you made even though other important people were opposed to your decision.
► What kind of decisions do you make rapidly? What kind takes more time? Give examples.
► What kinds of problems have you had coordinating technical projects? How did you solve t hem?
► What was your most difficult decision in the last 6 months? What made it difficult?
► When you have to make a highly technical decision, how do you go about doing it?

The interviewee should ensure that he or she has studied all the seven stages of action points, and can recite them freely.

► Describe how your position contributes to your organization's/unit's goals. What are the unit's goals/mission?
► Tell us about a politically complex work situation in which you worked.
► Have you ever worked in a situation where the rules and guidelines were not clear? Tell me about it. How did you feel about it? How did you react?
► Some people consider themselves to be "big picture people" and others are "detail oriented". Which are you? Give an example of a time when you displayed this.
► Tell us me about a situation when it was important for you to pay attention to details. How did you handle it?
► Tell us me about a time when you demonstrated too much initiative?

► What was the last book you read?
► If boss gives you an unreasonable request, how would you handle it?
► What are your educational goals?
► What kind of training do you feel you would benefit from?
► What are the biggest issues facing our industry and company today?
► Would you say that you can easily deal with high-pressure situations?
► Tell me about an accomplishment you are most proud of.

(Note - In most countries, having a record is an automatic disqualification. If it is, the question is asked for second verification.)
Since this will certainly be verified, be honest. If you do have one, explain why and how you have changed, or perhaps were not really at fault.

► How do you prepare for a presentation to a group of technical experts in your field?
► How would you describe your presentation style?
► Tell us about the most effective presentation you have made. What was the topic? What made it difficult? How did you handle it?
► What kinds of oral presentations have you made? How did you prepare for them? What challenges did you have?

► Describe a recent unpopular decision you made and what the result was.
► Describe a recent unpopular decision you made and what the result was.
► Describe a situation in which you were able to effectively "read" another person and guide your actions by your understanding of their needs and values.
► Tell us about the most difficult or frustrating individual that you've ever had to work with, and how you managed to work with them.
► What have you done in past situations to contribute toward a teamwork environment?
► What have you done in the past to contribute toward a teamwork environment?

► Describe a major change that occurred in a job that you held. How did you adapt to this change?
► Tell us about a situation in which you had to adjust to changes over which you had no control. How did you handle it?
► Tell us about a time that you had to adapt to a difficult situation.
► What do you do when priorities change quickly? Give one example of when this happened.

Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
Employers look for applicants who are goal-oriented. Show a desire for continuous learning by listing hobbies non-work related. Regardless of what hobbies you choose to showcase, remember that the goal is to prove self-sufficiency, time management, and motivation.

Everyone should learn from his mistake. I always try to consult my mistakes with my kith and kin especially with elderly and experienced person.
I enrolled myself into a course useful for the next version of our current project. I attended seminars on personal development and managerial skills improvement.

► What decisions do you find easy to make?
► What interests you about this position?
► What was the most useful criticism you received?
► What do you like best about your school?
► What do you do when you are faced with an obstacle to an important project? Give an example.
► What do you consider to be your greatest strengths and weaknesses?
► What has been the most rewarding university experience?

► Describe how you develop a project team's goals and project plan?
► How do you schedule your time? Set priorities? How do you handle doing twenty things at once?
► What do you do when your time schedule or project plan is upset by unforeseen circumstances? Give an example.
► What have you done in order to be effective with your organization and planning?

► Give an example of a time in which you felt you were able to build motivation in your co-workers or subordinates at work.
► Give an example of your ability to build motivation in your co-workers, classmates, and even if on a volunteer committee.
► Have you ever had difficulty getting others to accept your ideas? What was your approach? Did it work?
► Have you ever been a member of a group where two of the members did not work well together? What did you do to get them to do so?
► What is the toughest group that you have had to get cooperation from?
► What is the toughest group that you have had to get cooperation from? Describe how you handled it. What was the outcome?