Customer Support Representative Interview Preparation Guide
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Customer Support Representative related Frequently Asked Questions by expert members with professional career as Customer Support Representative. These list of interview questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts

53 Customer Support Representative Questions and Answers:

1 :: Tell me what qualifies you for this position as Customer Support Representative?

My verbal and written communication skills along with my friendly nature and inborn ability to convince others are my key assets. I also possess excellent telephone etiquette and a customer service-oriented mindset.

2 :: Tell me do you have any experience with customer billing and accounts system?

Yes I am familiar with electronic and manual billing systems and customer account software.

3 :: Tell me have you tried our product or service? What do you know about it?

What they're looking for: A candidate who has done their research.

How to answer: Know everything there is to know about the company's product offering. The steeper your learning curve with the organization's products and services, the less likely it is that the employer hires you. Show that you can step in and do a great job by trying the company's products and sharing your personal experiences.

4 :: Tell us what do you know about Call Center?

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the client.

5 :: Do you know what are key attributes of a customer service representative?

The key features for customer service executive are-

☛ Professionalism
☛ Politeness
☛ Friendly
☛ Courteous
☛ Helpful

6 :: Tell us how you handle work-pressure?

To handle a pressure situation, I always try to keep the focus on work and avoid frustration.

7 :: Tell me how you rate yourself on communication skills?

Call centers always look for an employee with good communication skills, and you can rate yourself near 8-9 out of 10.

8 :: Tell me do you enjoy working in a team as Customer Support Representative?

Any work in an organization requires a team work. So, answer to this question should be always positive.

9 :: Tell me what do you think is a typical day in a customer service rep’s life?

Answering phone calls, resolving customer’s complaints, dealing with mismanaged payments, providing customers with relevant information and assisting them in decision making.

10 :: Explain how do you rate your communication skills?

My communication skills are definitely ten out of ten! I have always been able to interact with other people to easily deliver my point while understanding their needs.