CSR (Customer Service Representative) Question:
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Why should you have ability to use positive language?
Answer:
Sounds like fluffy nonsense, but your ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
Language is a very important part of persuasion and people (especially customers) create perceptions about you and your company based off of the language that you use.
Language is a very important part of persuasion and people (especially customers) create perceptions about you and your company based off of the language that you use.
Download Customer Service Representative (CSR) Interview Questions And Answers
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