CSR (Customer Service Representative) Question:
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What is time management skill?

Answer:

The trick here is that this should also be applied when realizing when you simply cannot help a customer. If you do not know the solution to a problem, the best kind of support member will get a customer over to someone who does.
Do not waste time trying to go above and beyond for a customer in an area where you will just end up wasting both of your time.

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