Help Desk Specialist Question:

Download Job Interview Questions and Answers PDF

Tell us how do you handle irate customers?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

Handling irate customers is something that I am quite experienced in. It is natural for customers going through a certain technical glitch to feel grumpy. I do not react negatively. I make sure that I understand their predicament, calm them down by using appropriate sentences, and then resolve their issues as best as I can.

Download Help Desk Specialist Interview Questions And Answers PDF

Previous QuestionNext Question
Tell us how good are you at solving problem on phone?How would you rate your problem solving skills?