Customer Support Specialist Question:
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Tell us how do you deal with the question you don’t know the answer that customer asked?
Answer:
If you don’t know the answer to the questions
☛ Never say, “I don’t know”. Instead say “ Hold on while I look for the information”
☛ Tell customer it’s a technical information and requires a specialist, I’ll get back to you shortly with some possible solution
☛ You can also tell customer like this –
☛ It’s a timely question and requires some time to gather XYZ information
☛ As per the latest information what we suggest to you….
☛ I can answer that in part, but like to consider it further and get back to you
☛ Do anything else that seems proactive while putting them on hold or passing note to colleagues, you can also keep them engaging by asking questions
☛ Never say, “I don’t know”. Instead say “ Hold on while I look for the information”
☛ Tell customer it’s a technical information and requires a specialist, I’ll get back to you shortly with some possible solution
☛ You can also tell customer like this –
☛ It’s a timely question and requires some time to gather XYZ information
☛ As per the latest information what we suggest to you….
☛ I can answer that in part, but like to consider it further and get back to you
☛ Do anything else that seems proactive while putting them on hold or passing note to colleagues, you can also keep them engaging by asking questions
Download Customer Support Specialist Interview Questions And Answers
PDF