Customer Support Specialist Question: Download Questions PDF
Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve?
Answer:
In a previous client services role, I was asked a question relating to a loophole in our policy that I had no idea how to answer. I explained to the client that I was not exactly sure how that section of the policy worked in her specific case, and told her that I would check with my manager. I then contacted my team leader and explained the problem. He provided me with the correct solution, which I was then able to pass on to the client. I made sure to note where the answer could be found for quick reference in the future.
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