Support Agent Question: Download Questions PDF
Tell me what kinds of customer service systems have you used, and how familiar are you with them?
Answer:
Yes, I’ve used a CRM (customer relationship management) system to track online orders before. Our company had a policy that all interactions needed to be logged there, and I came to understand the importance of looking at a customer’s history before putting together a response to their query.
Download Support Agent Interview Questions And Answers
PDF