Pizza Hut Delivery Question: Download Questions PDF
Tell me how would you deal with unsatisfied customer?
Answer:
There are many ways to handle unsatisfied customer are as follows:
☛ Do ask what the customer doesn't like about it.
☛ As soon as you hear a customer is unhappy, Do go to him immediately.
☛ Do offer to make amends. Offer to do the dish over.
☛ If you feel you have an honest explanation of what went wrong, Do offer it, but without belaboring the point
☛ Do offer something extra as a good will gesture. This could be an after-dinner drink, dessert on the house.
☛ Take ownership of the problem, and be as transparent as possible. Let them know how and when the situation will be fixed. Customers like to be looped in on your plans to alleviate the tension or remedy a situation.
☛ Do ask what the customer doesn't like about it.
☛ As soon as you hear a customer is unhappy, Do go to him immediately.
☛ Do offer to make amends. Offer to do the dish over.
☛ If you feel you have an honest explanation of what went wrong, Do offer it, but without belaboring the point
☛ Do offer something extra as a good will gesture. This could be an after-dinner drink, dessert on the house.
☛ Take ownership of the problem, and be as transparent as possible. Let them know how and when the situation will be fixed. Customers like to be looped in on your plans to alleviate the tension or remedy a situation.
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