Help Desk Specialist Question:
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Suppose if there is a customer who does not understand your language then how will you help him/her?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

I personally think that to help someone, language should not be barrier. Anyhow if you cannot help him out then the best thing would be to make him understand with the sign language (obviously when seeing the customer physically). Over a call, you can use google translate or similar tools to communicate with customer.

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Tell me what skills do you possess that make you a good contender to be considered for a help desk specialist position?Suppose in a situation where caller did not understand what you are explaining, what you would do?