Bill Pay Clerk Question:

☛ Describe your typical day at your current/previous job. How do you prioritize your work?
☛ How would you rate your proficiency with Microsoft Office programs, especially Excel?
☛ Describe your familiarity with billing and invoice software.
☛ How many invoices do you handle on a daily basis?
☛ Describe a time you had an invoice discrepancy with a client. How did you resolve it?
☛ Explain the financial transactions involved in the billing process and your experience with each (i.e. classifying, computing, posting, verifying, recording)
☛ How do you keep track of incoming payments and ensure that it is in compliance with financial procedures? How do you ensure that they’re properly posted and accounted for?
☛ How do you ensure the timely collection of invoices?
☛ Describe your most hostile payment collection call. How did you handle it?
☛ Describe a time you went the extra mile to deliver excellent customer service.
☛ Describe a time you worked with a team to complete a project on a tight deadline.
☛ As a billing specialist, have you ever faced an ethical dilemma at work? How did you respond?
☛ What skills do you deem necessary for a billing specialist with our firm. Do you think you possess these skills?
☛ This job can be repetitive. What motivates you to do well?