Client Service Support Question:
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Explain me how do you ensure that your department’s goals are in line with the overall company goals?

Client Service Support Interview Question
Client Service Support Interview Question

Answer:

This question helps your interviewer to gauge whether you understand your role in your current job, and how your efforts contribute to the goals of the organisation.

For example:
The company I currently work for publishes an annual report of KPIs relating to the goals they hope to achieve that year. I extract the company goals that are relevant to my department and break them down into weekly objectives. I then use these objectives to ensure that my team is constantly contributing to the overall goals of the organisation.

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What are your strengths and weaknesses as Client Service Support?Explain what is your experience of the whole end-to-end feedback process (talk through this process) and how do you ensure this feedback improves the service to customers?