Trainee Manager Question:

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I think it’s important to remember that determination can sometimes cause problems – even if the person means well. For example, I once managed someone who constantly met their targets – but their team work ethic was way off. Although they appeared successful, it turned out they were taking leads from colleagues. So I sat down with them to make them aware of the consequences, and stressed the importance of our team targets, rather than trying to work against each other. Not only did they turn things around, they also regained the respect of the team.