Help Desk Specialist Question:

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Explain how you deal with the frustrated customer?

Help Desk Specialist Interview Question
Help Desk Specialist Interview Question

Answer:

The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.

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Tell me what is the recent skill you have learned that can be helpful for help desk position?Tell me if a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?