IT Help Desk Question:
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Do you know what is ITIL?

IT Help Desk Interview Question
IT Help Desk Interview Question

Answer:

ITIL stands for Information Technology Infrastructure Library. It is basically a predefined set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

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In what areas do you consider yourself to be a specialist?How would you handle the circumstances if a user calls with a technical issue with which you are completely unfamiliar?